Welcome Email and Text Message

What does a new adorer receive when their account is created?

The Welcome Email and Welcome Text Message are sent to an adorer after their account is created on We Adore Him.

Customizing the Welcome Templates

The default templates include a helpful one-time login link (that logs adorers in with a single click) and a link to your Help page.

Customize the email templates with the Welcome Email and Welcome Text Message fields at Admin » Settings » Onboarding.

The following tokens are replaced with personalized values for each adorer.

• [site:organization-name] - The name of your We Adore Him website (e.g., "St. Mary's Adoration").
• [site:url] - A link to the homepage of your We Adore Him website.
• [site:help-url] - A link to the Help page on your We Adore Him website.
• [site:transfer-phone-number] - The phone number that calls to your We Adore Him phone number are transferred to.
• [adorer:name] - The adorer's name.
• [adorer:one-time-login-url] - A unique, randomly-generated one-time login link for the adorer.
• [adorer:door-code] - The adorer's door code (if you use the door code feature).

Adding an Image and a PDF

The welcome email can include an image, and the Welcome email attachment field attaches a PDF, such as your chapel guidelines, which adorers can open right from the email. If your site has more than one language, each language can have its own image and PDF. Learn more about images and PDFs in emails.

Testing the Welcome Templates

At Admin » Settings » Onboarding, click Send test email and Send test text message. A copy is sent to the email address and phone number on your own account, using whatever is currently in the fields, so you can check your edits before saving.

Sending to a Single Adorer

To send an adorer the welcome email or text message, visit Admin » Adorers, scroll to the adorer, click the dropdown arrow next to Edit, and click Send welcome email or Send welcome text message.

Sending the Template to Multiple Adorers

To send the welcome email or text message to multiple adorers, visit Admin » Adorers, filter the list of adorers as desired, click the dropdown arrow next to Send Bulk Message, and click Send welcome email or Send welcome text message.

A confirmation dialog indicates how many adorers will receive the welcome message. Depending on which button you pressed, this list includes only adorers with an email address or phone number.

Sending a Customized Copy to Multiple Adorers

Alternatively, you can send a bulk message, populate it with your welcome templates, and customize it for one-time use without affecting your templates.

• Go to Admin » Adorers.
• Click the Send Bulk Message button.
• Click the Use welcome email button. Click Send test email to receive a copy of this email before sending it to your adorers.
• Or, click the Use welcome text message. Click Send test message to receive a copy of this text message before sending it to your adorers.

Additional Considerations

• If your site requires an adorer approval workflow to sign up and an adorer registers without an auto-approval code, their account waits for approval until an admin activates it. The website automatically sends the welcome email and text message when an administrator or captain activates a pending, inactive, or blocked account. An inactive adorer who reactivates their own account by logging in or checking in is not sent it again.
• An adorer without an email address on their account won't receive the welcome email. However, if they have a phone number on their account, they can text their email address to your We Adore Him phone number. It will be added to their account, and the website will send them the welcome email. Learn more.
• An adorer without a phone number on their account won't receive the welcome text message.
• Welcome text messages count toward your plan's monthly text message allowance. Adding many adorers at once, such as when you first launch, can use a large share of it. The Billing page shows how many segments your welcome text messages used.
• A separate notification is sent to guests who check in on the Adoration Check-In Kiosk.