Help Center

What is We Adore Him?

What is We Adore Him?
How do we track attendance? Can adorers check in?
How does billing work?
How can I contact customer support?
Is this an app?
How does this work for folks who don't use newfangled technology?
Can adorers manage their own information, or do I have to do it all?
Why should we choose We Adore Him over other products on the market?
Is there a contract or a long-term commitment that we have to sign?
How many adorers or administrators can we have?
What about our adorers who speak Spanish?
Are there some demo videos I can watch?

Getting Started

I signed up... now what?
Getting started with your We Adore Him site
How do I import our list of adorers?
How do I set up the Adoration Check-In Kiosk?
How do I customize and send the welcome email to new adorers?
What does our We Adore Him phone number do?
How can my phone recognize our We Adore Him phone number?
What is Onboarding mode and Live mode?
How do I post a sitewide message for all adorers to see?
How do I send a custom message to all adorers?
How do we receive donations?
Can one We Adore Him site be used for multiple parishes?
Can you recommend any resources to help us start or expand our adoration program?

Schedule

What do the various colors on the schedule mean?
How do I edit an hour on the schedule?
How do I make bulk changes to the schedule?
How do I open adoration for a monthly schedule (like First Fridays)?
How do I show a custom hour description on the schedule?
How can I set minimum and maximum adorer constraints on the schedule?
What happens to commitments when I close an hour on the schedule?
How can I collapse the schedule to show only open adoration hours?
How does half-hour mode work?
How do I print the schedule?
Do you have a paper check-in sheet?
How do I schedule adorers around Daylight Savings Time?

Adorers

What is an adorer account and how do I create one?
How do I import our list of adorers?
How can I view all adorers?
How can I require an approval workflow for new adorers?
How do I customize and send the welcome email to new adorers?
How can an adorer login who doesn't know their password?
How can I print a directory of adorers and substitutes?
How can I see what adorers see?
How do I send a custom message to all adorers?
How can I communicate access codes or PINs to adorers?
What is the purpose of the "gender" field?
How do I change an adorer's notification method?
How can I quickly update everyone's email address?
How can I get a list of the first and last names of all adorers?
What is the difference between "active" and "blocked" adorers?
How can I protect adorer privacy?
How do I send a bilingual bulk message?
What do the adorer ratings mean?

Adoration Commitments

How can I create a commitment on behalf of an adorer?
How can I change an adorer's commitment?
Can adorers make ongoing commitments other than weekly?
Can a commitment have an end date?
Can the length of an adoration commitment be something other than 1 hour?
How do commitment reminder notifications work?
Are adorers sent a reminder for one-time substitution commitments?
How can I delete a particular commitment date, or assign it to another adorer?
How can I view all adorer commitments?
How can I delete multiple commitments?
Can a commitment be paused or suspended?
What happens to commitments when I close an hour on the schedule?
Is there a roster of adoration commitments and substitutes for hourly Captains?
Can adorers make commitment "reservations" for not-yet-available adoration hours?

Substitute Requests

How does the Substitute Finder work?
How do adorers request a substitute?
Are substitute requests created automatically for hours with no commitments?
When does the Substitute Finder start sending invitations?
Are all adorers notified of every substitute request?
How are substitute requests claimed?
Can I cancel a claimed substitute request?
How can adorers respond to multiple substitute invitations via text message?
What happens if an adorer misses a substitute invitation phone call?
Are adorers sent a reminder for one-time substitution commitments?
How can I delete a particular commitment date, or assign it to another adorer?
Is there a roster of adoration commitments and substitutes for hourly Captains?

Attendance Tracking

How do we track attendance? Can adorers check in?
How do I set up the Adoration Check-In Kiosk?
Can adorers check out of adoration?
How do guests check in to adoration?
What happens when the kiosk goes offline?
How can I review all adoration visits?
How can I be notified when nobody checks in for adoration?
How do I view which adorers have never checked in to adoration?
Do you have a paper check-in sheet?

Hourly Captains

How do I add another Administrator or Captain?
What can Captains do?
Can Captains be assigned to manage certain hours?
Is there a roster of adoration commitments and substitutes for hourly Captains?

Text Messages and Calls

What does our We Adore Him phone number do?
How can my phone recognize our We Adore Him phone number?
How do I send a custom message to all adorers?
How do I change an adorer's notification method?
How can I view the text message history?
How can adorers respond to multiple substitute invitations via text message?
What happens if an adorer misses an automated phone call?
What happens if an adorer misses a substitute invitation phone call?
Are text messages and phone calls made overnight?

En Español

What about our adorers who speak Spanish?
How do I view the website and Adoration Check-in Kiosk in Spanish?
How do I send a bilingual bulk message?

Billing & Donations

How does billing work?
How do we receive donations?
Can adorers make one-time donations?
Is there a donations report?
How do I disable the donations feature?

Miscellaneous

Terms of Use Agreement
Privacy & Security Policy

If you can't find the answer to your question on these pages, please get in touch with us.