How do adorers request a substitute?

How do adorers request a substitute?

As long as there is enough time for the Substitute Finder to find a substitute, adorers can request a substitute through We Adore Him.

Customize this time frame with the Threshold to prevent requesting a substitute setting at Admin » Settings » Substitutes.

However, if there is not enough time for the automated system to do its job, adorers need to find a substitute offline (see below) or contact an adoration coordinator for assistance.

There are several ways to request a substitute.

1. Dashboard Page

Adorers can log in to their Dashboard page to view their adoration commitments. Next to each upcoming adoration date is a Request Substitute button which they can use to request a substitute for that date.

Image
Request a substitute on the Dashboard page for an upcoming date
Request a substitute on the Dashboard page for an upcoming date

Administrators and captains can also request substitutes on behalf of adorers in the same way by visiting an adorer's Dashboard page.

    2. Texting the We Adore Him Phone Number

    Perhaps the easiest way to request a substitute is to text the word SUB or SUBSTITUTE to your automated We Adore Him phone number.

    Remote video URL
    Requesting a substitute via text message

    This phone number is listed on your Help page.

    Image
    Automated phone number on the Help page
    The automated phone number is listed on the Help page

    3. Calling the We Adore Him Phone Number

    Adorers can also call this phone number and press 1 to hear details about their upcoming adoration commitment and request a substitute.

    Audio file
    Requesting a substitute for an upcoming commitment

    4. Commitment Reminder Notification

    Adorers who configure their adoration commitment with a reminder notification far enough in advance for the system to find a substitute will receive additional instructions for requesting a substitute.

    • Email: A link is included to request a substitute.
    • Text message: The adorer can respond with sub to request a substitute.
    • Phone call: The adorer can press 1 to request a substitute.

    5. Offline

    Adorers can also find their own substitutes offline. When they do:

    Still stuck? How can we help?