What is the difference between active and blocked adorers?
Every adorer's account is either Active or Blocked.
An Active adorer may log in, make an adoration commitment, request a substitute, and receive notifications. Active adorers count toward your billing plan.
A Blocked adorer may not log in or do anything else on the website. Blocked adorers are not sent substitute invitations, are not included in bulk messages, and don't count toward your billing plan.
If you enabled the adorer approval workflow, an adorer who signs up without the correct auto-approval code is blocked until an administrator activates their account.
When to Block an Adorer
- Until you interview them and onboard them as an approved adorer.
- When they should no longer have access to your system, but you want to keep their historical data.
- When they are no longer part of your program, or to save money on your billing plan.
An administrator can delete an adorer instead. Deleting permanently removes their account, adoration commitments, and substitute invitations, and cancels any open substitute requests. Their visit and substitute request history is kept for your records, but no longer shows the adorer's name. Blocking is the safer choice, since it can be undone.
Keeping Your Roster Current
Your billing plan is set by the number of adorers on your roster, so blocking the accounts that are no longer part of your program is what keeps your plan from outgrowing your program. We use your highest count from the 15th of the month onward, which sets the following month's plan, so blocking before the 15th is reflected in next month's plan.
We call an adorer inactive when they have no upcoming commitment, are not on your substitute list, and have neither attended adoration nor logged in during the past year. Administrators and captains are never counted as inactive, since they run your program rather than adore in it.
Inactive is not a status. It describes what your records show about an adorer, so an adorer can be both Active and "inactive" at the same time: their account works, and nothing has been recorded for them in a year. Nobody is blocked automatically.
Admin » Billing can find them for you. Under Ways To Save Money, the Inactive adorers card lists them, longest on the roster first. Uncheck anyone you know is still adoring, click Block these adorers, and save. Admin » Insights » Statistics counts them too, and Admin » Insights » Historical Statistics charts the count month by month.
To review a broader list yourself, one that takes no account of one-time commitments, attendance, or logins, visit Admin » Adorers and:
- Enable the Commitment filter and set it to Without a recurring commitment.
- Enable the Substitute filter and set it to Is not a substitute.
- Enable the Status filter and set it to Active.
- Enable the Role filter and set it to Is not Administrator or Captain.
Viewing Blocked Adorers
Visit Admin » Adorers, enable the Status filter, and set it to Blocked.
Unblocking an Adorer
To unblock an adorer, either:
- Edit their account, change the Status field to Active, and save.
- Find their account at Admin » Adorers, click the dropdown next to the Edit button, and click Activate account.
Activating an account immediately sends the welcome email. Unblocking several accounts at once sends one to each of them.