Adorer Statuses

What is the difference between inactive and blocked adorers?

Every adorer's account has one of four statuses:

• Active (counts toward your billing plan)
• Inactive
• Blocked
• Pending Approval

Active

An Active adorer may log in, make an adoration commitment, request a substitute, claim substitute requests, and receive notifications.

Inactive

Mark an adorer as Inactive when they are no longer adoring, whether temporarily or permanently:

• A snowbird who spends the winter elsewhere
• Someone recovering from an illness
• A student who graduated
• A family that moved away
• An adorer who has passed away

It is the right choice for nearly every account you would otherwise remove. Store the reason why in the Internal Notes field.

While they are inactive, they are not included on the schedule, are not sent substitute invitations, are not included in bulk messages, and receive no notifications.

Their account becomes Active again the moment they log in, or check in as a guest on the Adoration Check-In Kiosk, or text or call your We Adore Him phone number.

Nobody is marked inactive automatically.

Blocked

Block an adorer when they should no longer be able to access your system, or to refuse a registration that is pending approval. A Blocked adorer is kept out of everything an inactive adorer is, and cannot log in until an administrator or captain activates their account. Record the reason in the Internal Notes field.

Pending Approval

A Pending Approval account is a registration made while the adorer approval workflow is enabled. The account waits for an administrator or captain to activate or block it, and until then the adorer cannot log in.

Keeping Your Roster Current

Your billing plan is set by the number of Active adorers on your roster. Mark adorers as Inactive or Blocked to keep your plan from outgrowing your active roster. Your highest count from the 15th of the month onward determines the following month's plan.

The Admin » Billing page can help you find likely candidates to mark as Inactive. Under Ways To Save Money, the No participation in the past year card lists the Active adorers who have no upcoming commitment, are not on your substitute list, and have neither attended adoration nor logged in during the past year, longest on the roster first. Uncheck anyone still adoring, click Mark these 12 adorers inactive, and save.

For a broader list, one that takes no account of one-time commitments, attendance, or logins, visit Admin » Adorers and:

1. Enable the Commitment filter and set it to Without a recurring commitment.
2. Enable the Substitute filter and set it to Is not a substitute.
3. Enable the Status filter and set it to Active.
4. Enable the Role filter and set it to Is not Administrator or Captain.

Changing an Adorer's Status

To see adorers by status, visit Admin » Adorers, enable the Status filter, and set it to Active, Inactive, Blocked, or Pending Approval.

To change an adorer's status, edit their account and change the Status field.

To activate an account, you can also click the dropdown next to its Edit button on Admin » Adorers and click Activate account.

When an administrator or captain activates an account, the website immediately sends the welcome email and text message.

Deleting an Adorer

An administrator can delete an adorer instead, but marking them Inactive is almost always the better choice. Deleting permanently removes their account, adoration commitments, and substitute invitations, and cancels any open substitute requests. Their visit and substitute request history is kept for your records, but no longer shows the adorer's name.