What do the adorer ratings mean?

What do the adorer ratings mean?

At Admin » Insights » Adorer Ratings, there are several ratings applied to each adorer. These are calculated automatically in the background based on a three-month history of commitments, substitute requests, and visits.

They may not be 100% accurate or meaningful; there are many real-life situations which can cause the ratings to be lower than they should be.

Also, if you aren't using the amazing Adoration Check-in Kiosk, or the paper Check-in Sheets with manual data entry, many of these ratings will be missing altogether.

Here is a breakdown of how each rating is calculated and what it means.

Dutifulness

How it is calculated: From an adorer's scheduled visits and substitute requests, we calculate the percentage of confirmed (checked-in) visits.

What it means: How likely an adorer is to keep their commitment vs. request a substitute.

If an adorer's dutifulness rating is low, consider asking them why they request so many substitutes. Perhaps they need to choose a more convenient time for their weekly adoration commitment.

Reliability

How it is calculated: From an adorer's scheduled visits, we calculate the percentage of confirmed (checked-in) visits.

What it means: How likely an adorer is to keep their commitment vs. missing it altogether (no-show).

If an adorer's reliability rating is low, it could mean that they consistently forget to check in, or that they need a more convenient time for their weekly adoration commitment, or that they need a reminder that they can request a substitute when they need one.

Punctuality

How it is calculated: From an adorer's scheduled, checked-in visits, we calculate the percentage of visits checked in on time (not late).

What it means: How likely an adorer is to arrive to their adoration commitment on time vs. late.

If an adorer's punctuality rating is low, consider asking them to make a greater effort to arrive at adoration before the hour starts.

Perseverance

How it is calculated: From an adorer's scheduled, checked-in visits, we calculate the percentage of visits checked out at or after the hour is over.

What it means: How likely an adorer is to stay until the adoration hour is finished vs. leaving early.

If an adorer's perseverance rating is low, consider asking them to stay until the hour is finished (even if the next adorer has arrived).

Responsiveness

How it is calculated: From an adorer's substitute invitations with a final state (accepted, declined, or unanswered), we calculate the percentage of answered invitations (accepted or declined).

What it means: How likely an adorer is to respond to substitute invitations.

If an adorer's responsiveness rating is low, it could mean that a different notification method would be more effective (email, text message, or phone call).

It could also mean that they ignore invitations that they cannot help with. Consider asking them to decline these invitations because it helps the system more quickly find the next substitute.

And it could mean that they are ignoring all substitute invitations. In this case, consider taking them off of the substitute list.

Helpfulness

How it is calculated: From an adorer's answered substitute invitations (accepted or declined), we calculate the percentage of accepted invitations.

What it means: How likely an adorer is to accept an invitation to serve as a substitute.

If an adorer's responsiveness rating is higher than their helpfulness, then it means they are responding to sub invitations—yay! But it could also mean that they are being invited at times when they can never serve. Consider asking them to update their adorer account to unselect hours at which they can never help out.

If an adorer's helpfulness rating is higher than their responsiveness, then it could mean that they only responding to substitute invitations which they accept, and they are possibly ignoring invitations they can't help with. Consider asking them to go ahead and decline substitute invitations because it helps the system more quickly find the next substitute.

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