At Admin » Insights » Adorer Ratings, we apply several ratings to each adorer, calculated automatically based on a three-month history of commitments, substitute requests, and visits.
They may not be 100% accurate or meaningful; many real-life situations can cause the ratings to be lower than they should be.
Also, many of these ratings will be missing if you aren't using the terrific Adoration Check-In Kiosk or the paper check-in sheets with manual data entry.
Here is a breakdown of how we calculate each rating and what it means.
Dutifulness
How it is calculated: From an adorer's scheduled visits and substitute requests, we calculate the percentage of confirmed (checked-in) visits.
What it means: How likely an adorer is to keep their commitment vs. request a substitute.
If an adorer's dutifulness rating is low, consider asking why they request so many substitutes. Perhaps they should choose a more convenient time for their weekly adoration commitment.
Reliability
How it is calculated: From an adorer's scheduled visits, we calculate the percentage of confirmed (checked-in) visits.
What it means: How likely an adorer is to keep their commitment vs. missing it altogether (no-show).
If an adorer's reliability rating is low, it could mean that they consistently forget to check in, that they need a more convenient time for their weekly adoration commitment, or that they need a reminder to request a substitute when they need one.
Punctuality
How it is calculated: From an adorer's scheduled and checked-in visits, we calculate the percentage of visits checked in on time (not late).
What it means: How likely an adorer is to arrive at their adoration commitment on time vs. late.
If an adorer's punctuality rating is low, consider asking them to make a more significant effort to arrive at adoration before the hour starts.
Perseverance
How it is calculated: From an adorer's scheduled and checked-in visits, we calculate the percentage of visits checked out at or after the hour is over.
What it means: How likely an adorer is to stay until the adoration hour is finished vs. leaving early.
If an adorer's perseverance rating is low, consider asking them to stay until the hour is finished (even if the next adorer has arrived).
Responsiveness
How it is calculated: From an adorer's substitute invitations with a final state (accepted, declined, or unanswered), we calculate the percentage of answered invitations (accepted or declined).
What it means: How likely an adorer is to respond to substitute invitations.
If an adorer's responsiveness rating is low, it could mean that a different notification method would be more effective (email, text message, or phone call).
It could also mean that they ignore invitations where they cannot help. Consider asking them to decline these invitations because it allows the system to find the next substitute more quickly.
And it could mean that they are ignoring all substitute invitations. In this case, consider taking them off of the substitute list.
Helpfulness
How it is calculated: From an adorer's answered substitute invitations (accepted or declined), we calculate the percentage of accepted invitations.
What it means: How likely an adorer is to accept an invitation to serve as a substitute.
If an adorer's responsiveness rating is higher than their helpfulness, they are responding to sub invitations—yay! But it could also mean they receive invitations for times when they can never serve. Consider asking them to update their adorer account to unselect hours when they are never available.
If an adorer's helpfulness rating is higher than their responsiveness, then it could mean that they only respond to substitute invitations that they accept, possibly ignoring invitations where they can't help. Consider asking them to decline substitute invitations because it allows the system to find the next substitute more quickly.