Adorer Ratings
What do the adorer ratings mean?
At Admin » Insights » Adorer Ratings, we give each adorer six ratings, calculated automatically from their commitments, visits, and substitute invitations. They help you find the right adorer to call in a pinch, and notice who might need a more convenient time, a reminder, or a friendly check-in.
The ratings cover the last three months unless you choose other dates, and a rating with nothing to count reads No data.
They may not be 100% accurate or meaningful; many real-life situations can cause the ratings to be lower than they should be.
Also, many of these ratings will be missing if you aren't using the Adoration Check-In Kiosk or the paper check-in sheets with manual data entry.
Here is a breakdown of what each rating means and how it is calculated.
Keeping Commitments
Dutifulness
What it means: How likely an adorer is to keep their commitment vs. request a substitute.
How it is calculated: From an adorer's scheduled visits and substitute requests, we calculate the percentage of confirmed (checked-in) visits. Generic substitute requests are not counted.
If an adorer's dutifulness rating is low, consider asking why they request so many substitutes. Perhaps they should choose a more convenient time for their weekly adoration commitment.
Reliability
What it means: How likely an adorer is to keep their commitment vs. missing it altogether (no-show).
How it is calculated: From an adorer's scheduled visits and unfilled substitute requests, we calculate the percentage of confirmed (checked-in) visits.
If an adorer's reliability rating is low, it could mean that they consistently forget to check in, need a more convenient time for their weekly adoration commitment, or need a reminder to request a substitute when they need one.
Punctuality
What it means: How likely an adorer is to arrive at their adoration commitment on time vs. late.
How it is calculated: From an adorer's scheduled and checked-in visits, we calculate the percentage of visits checked in on time (not late).
If an adorer's punctuality rating is low, consider asking them to arrive at adoration before the hour starts.
Perseverance
What it means: How likely an adorer is to stay until the end of their committed time vs. leaving early.
How it is calculated: From an adorer's scheduled, checked-in, and checked-out visits, we calculate the percentage of visits checked out no more than five minutes before the visit is over.
If an adorer's perseverance rating is low, consider asking them to stay until the hour is finished (even if the next adorer has arrived).
Answering Substitute Invitations
Responsiveness
What it means: How likely an adorer is to respond to substitute invitations.
How it is calculated: From an adorer's substitute invitations with a final state (accepted, declined, or unanswered when the substitute request expired), we calculate the percentage of answered invitations (accepted or declined).
If an adorer's responsiveness rating is low, it could mean that a different notification method (email, text message, or phone call) would be more effective.
It could also mean that they ignore invitations where they cannot help. Consider asking them to decline these invitations, as this allows the system to find the next substitute more quickly.
It could also mean that they are ignoring all substitute invitations. In this case, consider taking them off the substitute list.
Helpfulness
What it means: How likely an adorer is to accept an invitation to serve as a substitute.
How it is calculated: From an adorer's answered substitute invitations (accepted or declined), we calculate the percentage of accepted invitations.
If an adorer's responsiveness rating is higher than their helpfulness, they are responding to substitute invitations. But it could also mean they receive invitations for times when they can never serve. Ask them to update their adorer account to unselect hours when they are unavailable.
If an adorer's helpfulness rating is higher than their responsiveness, then it could mean that they only respond to substitute invitations that they accept, possibly ignoring invitations where they can't help. Consider asking them to decline substitute invitations because it allows the system to find the next substitute more quickly.