What if an adorer isn't receiving text messages?

What if an adorer isn't receiving text messages?

If an adorer reports that they are not receiving text messages from your We Adore Him phone number, please review these troubleshooting steps.

  • Confirm that their phone can receive text messages. Some phones (like landlines) cannot receive text messages. For example, send them a text message from your mobile phone.

  • Ensure the adorer account exists at Admin » Adorers and contains their phone number.

  • Review the adorer's text message history at Admin » Text Messages and that each message shows a status of delivered.

  • Ask the adorer to text the word START to your We Adore Him phone number, which signals to their phone carrier that they want to opt-in to receive messages from your adoration website. They should receive a confirmation message back.

  • Ask the adorer to check if their phone is blocking your We Adore Him phone number. Here are instructions for unblocking a phone number on Apple and Android phones. You might also review these troubleshooting steps for Apple phones.

Please contact us if you continue experiencing issues delivering a text message to an adorer's phone.

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