What if an adorer isn't receiving emails?

If an adorer reports not receiving emails from the We Adore Him email address, please review these troubleshooting steps.

Check if their email address is on the Email Suppression List (see below).
Confirm that their email address is spelled correctly in We Adore Him.
Ask them to check their spam folder.
Ask them to add the We Adore Him email address to their inbox whitelist.
Ask them to enter a different email address in We Adore Him and check if they can receive emails there.
If all else fails, consider changing the adorer's notification method to Text message or Phone call.

Email Suppression List

An email address is added to the suppression list when:

An email sent to the address bounces permanently. This is often the case when the email address is misspelled or doesn't exist.
The adorer marks an email as spam.

Once an email address is on our suppression list, we no longer send additional emails to it.

If an email address is on our suppression list, it is displayed in red with an alert icon.

Find all suppressed emails at Admin » Adorers by clicking the Email filter and selecting Has a suppressed email address.

To send emails to a suppressed email address, first:

Ensure the email address exists and is spelled correctly.
Ask the adorer to add the We Adore Him email address as an approved sender in their email client.

Then, find their adorer account at Admin » Adorers, hover over the alert icon next to their email address, and click the Remove Suppression button.

Please note: Adorers can also remove their email address from the suppression list on their Dashboard.

The adorer should now receive emails. You can send them the welcome email as a test.

Please contact us if you continue experiencing issues delivering an email to an adorer.