How do we troubleshoot the kiosk?

If your Adoration Check-In Kiosk is not working correctly, here are some ideas to try out.

Most of the links below are for iPads (our recommended device). If you have another tablet, the steps should be similar.

Some of these steps require exiting Guided Access first: triple-click the Side or Home button and enter your Guided Access passcode. If you don't remember the passcode, check Admin » Settings » Attendance, where it may have been stored during setup.

• Tap the We Adore Him logo at the top of the screen. Try this a few times.
• Toggle Airplane Mode on and off.
• Restart the device.
• Reset the browser cache.
• Reinstall the web app.
• Change the kiosk password at Admin » Settings » Attendance.
• Try logging in to kiosk.weadorehim.com in your device's browser.
• Try logging in to kiosk.weadorehim.com/?testing=1 on another device. The ?testing=1 at the end puts the device in test mode, which keeps the last update time and offline notifications tied to your main kiosk instead of the test device. You'll see a yellow TEST MODE banner at the top of the screen to confirm.
• Reset the network settings.
• Reboot the network modem and router.
• Give the tablet a priority Wi-Fi connection so the router doesn't kick it off as it cycles through new connections.
• Update the operating system.
• Open the kiosk debug page on the device. It runs the kiosk and surfaces any hidden error messages right on the screen. If a red box appears, take a screenshot — it helps us diagnose the problem, especially on older devices.
• Connect the device to a computer and check for console errors (e.g., Safari Web Inspector).
• Factory reset the device.

If none of these steps resolve your issue, please contact us with the following information:

• Type of tablet (e.g., iPad)
• Tablet version (e.g., iPad Gen 11)
• Operating system version (e.g., iPadOS 26, iOS 18.6, etc.)
• A screenshot of any error shown on the kiosk debug page