How are substitute requests claimed?
When an adorer requests a substitute, there are several ways that another adorer can claim it.
Whichever way a substitute request is claimed, the hour's requirements still apply, including its group restrictions and whether it needs a male adorer. Administrators and captains can assign a substitute regardless, when an exception is warranted.
Substitute Request Invitation
Most substitute requests are claimed this way. Your substitute adorers receive invitations to claim substitute requests. The invitations are delivered via email, text message, or phone call, based on the notification preference in their account settings.
- If it's an email, they can click on a link to claim the substitute request.
- If it's a text message, they can reply YES to claim the substitute request.
- If it's a phone call, they can press a button (usually 1) to claim the substitute request.
Dashboard Page
Open substitute requests are displayed on each adorer's Dashboard page. Adorers can click the Sign Up button to claim this substitute request and make a one-time commitment. Adorers only see the substitute requests they are eligible to claim.
Embed Widget
If you have installed the Embed Widget on your organization's website, your open substitute requests are listed there too, each with a Sign Up button. This reaches parishioners who visit your website but haven't signed up as substitutes, or who don't have an account at all.
Substitute Requests Page
Administrators and captains can assign open substitute requests to an eligible adorer (e.g., non-blocked adorers not already signed up at that time).
Go to Admin » Substitute Requests, find the substitute request to assign, and click the View button.
Then, click the Assign to dropdown, select an adorer, and click Assign.
(Note: You can also assign a particular commitment date from any adorer's dashboard.)
Schedule and Calendar Pages
When an adorer makes a new adoration commitment on the Schedule or Calendar pages, if that commitment has dates that intersect with an open substitute request, that substitute request will be automatically claimed.
Another scenario where this is useful: If an adorer will be gone for a few weeks on vacation, and they created multiple substitute requests for the same hour over several weeks, another adorer can claim all those hours at once by making a new weekly commitment with an end date a few weeks out.