How are substitute requests claimed?
When an adorer requests a substitute, there are several ways it can be claimed.
Sub request invitation
Most sub requests will be claimed this way. Your substitute adorers will receive invitations to claim sub requests, based on their notification preference in their account settings. This will be delivered as an email, text message, or phone call.
- If it's an email, they can click on a link to claim the sub request.
- If it's a text message, they can reply "yes" to claim the sub request.
- If it's a phone call, they can press a button (usually "1") to claim the sub request.
On every adorer's Dashboard, all outstanding sub requests appear near the bottom of the page. An adorer can click the "Sign Up" button to claim this sub request and make a one-time commitment.
Substitute Requests page
As an admin, you can assign outstanding sub requests to an eligible adorer (e.g., non-blocked adorers not already signed up at that time). Click the "Assign to" dropdown, select an adorer, and click "Sign Up".
(Note: You can also assign a particular commitment date from any adorer's dashboard.)
When an adorer makes a new adoration commitment on the Schedule page, if that commitment has dates which intersect with an outstanding sub request, that sub request will be automatically claimed.
Another scenario where this is useful: if an adorer will be gone for a few weeks on vacation, and they create multiple sub requests for the same hour over several weeks, another adorer can claim all those hours in one fell swoop by making a new weekly commitment with an end date a few weeks out.